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  1. Microsoft Casual Games
  2. General
  3. General FAQ

General FAQ

  • Known Issues Hub (UPDATED: 4/13/23)
  • How do I directly contact Support?
  • How do I sign into my Gamertag or Microsoft Account in my game?
  • I can't sign into my game!
  • I Am Having a Connection Issue?
  • My game says Internet connection required.
  • What do I do if my game crashes or freezes?
  • I'm seeing an advertisement that is broken, inappropriate, or freezing.
  • How To: Change your Theme
  • What is GamerScore?
  • Where can I find my Achievements?
  • What are Achievements?
  • What Games Can I Play on Windows?
  • What Games Can I Play on Mobile?
  • Can I Play Past Daily Challenges?
  • How do I Create a Microsoft Account to Save My Game Progress?
  • I need to update my account email address.
  • Where can I find the Community Pages?
  • Log into your Game, or Move Your Guest Sign-In to an Xbox Live Account.
  • Which games have Daily Challenges?
  • Will the mobile games run on any Android or iOS device?
  • I can't solve the Daily Challenge. Help!
  • Why do I need a Microsoft account or Xbox Live account?
  • How do I play the game?
  • How do I take a screenshot?
  • How do I check the status of Xbox Live?
  • How do I check for Windows updates?
  • How can I turn the sound down or off?
  • I want to play as a guest.
  • My progress or saved data seems to have disappeared!
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