General FAQ
- Known Issues Hub (UPDATED: 4/13/23)
- How do I directly contact Support?
- How do I sign into my Gamertag or Microsoft Account in my game?
- I can't sign into my game!
- I Am Having a Connection Issue?
- My game says Internet connection required.
- What do I do if my game crashes or freezes?
- I'm seeing an advertisement that is broken, inappropriate, or freezing.
- How To: Change your Theme
- What is GamerScore?
- Where can I find my Achievements?
- What are Achievements?
- What Games Can I Play on Windows?
- What Games Can I Play on Mobile?
- Can I Play Past Daily Challenges?
- How do I Create a Microsoft Account to Save My Game Progress?
- I need to update my account email address.
- Where can I find the Community Pages?
- Log into your Game, or Move Your Guest Sign-In to an Xbox Live Account.
- Which games have Daily Challenges?
- Will the mobile games run on any Android or iOS device?
- I can't solve the Daily Challenge. Help!
- Why do I need a Microsoft account or Xbox Live account?
- How do I play the game?
- How do I take a screenshot?
- How do I check the status of Xbox Live?
- How do I check for Windows updates?
- How can I turn the sound down or off?
- I want to play as a guest.
- My progress or saved data seems to have disappeared!