If you are seeing a Download Error, Error Code 0020000, or Error Code 404019 in your Windows 8 game, it is likely due to the expiration of our Windows 8 & 8.1 titles.
With the expiration of our Windows 8 & 8.1 titles, Daily Challenges and other game features in Microsoft Casual Games on Windows 8 & 8.1 are no longer available. Because of this expiration, players might receive Error codes 002000 & 404019 or a "Download Error" when trying to access the game.
To continue playing your favorite games, please do one of the following:
- Upgrade your device to Windows 10 or higher (click here)
- Play free on the website, MSN Games (click here)
- Play free on mobile, iOS or Android. (click here)
For more information about the Windows 8 & 8.1 expiration, please visit this article.
If you're receiving these error codes on a Windows 10 or 11, iOS, or Android device - please submit a ticket here with details about your experience.