I can't sign into my game!

If you're unable to sign into your game, try this:

1. Close your game.
2. Check to verify that you are connected to the internet.
3. Toggle your internet on/off so the app can reconnect.
4. Open the "app store" on your device and check for updates.
5. Perform any updates needed.
6. Check Xbox Live Status https://support.xbox.com/en-US/xbox-live-status. Ensure all services are ‘normal’.
7. Launch the Xbox App on your device.
   • Windows: search for Xbox Companion Console or Xbox App on your device
   • iOS: https://apps.apple.com/us/app/xbox/id736179781
   • Android: https://play.google.com/store/apps/details?id=com.microsoft.xboxone.smartglass&hl=en_US&gl=US
8. Ensure you are signed into the Xbox App.
   • If not, sign in to connect.
   • If so, sign out and back in to reconnect.
9. Restart your device from the power menu.
10. Relaunch game.

If you need additional help in creating or editing an account, or account recovery read this article.