If you are seeing a Download Error, Error Code 0020000, or Error Code 404019 in your Windows 8 game, it is likely due to the expiration of our Windows 8 & 8.1 titles.
With the expiration of our Windows 8 & 8.1 titles, Daily Challenges and other game features in Microsoft Solitaire, Microsoft Mahjong, and Microsoft Jigsaw for Windows 8 & 8.1 have expired. You might see this in your game as a "Download Error" message, or a message with error codes 002000 or 404019.
To continue playing your favorite games, please do one of the following:
- Upgrade your device to Windows 10 or higher (click here)
- Play free on the website, MSN Games (click here)
- Play free on mobile, iOS or Android. (click here)
For more information about this change, please visit this article.