I received a 'Cloud Sync Error' pop-up. How can I get back my progress?

This is likely due to not having the latest Windows Updates and/or is a service issue.

1. To check for Windows Updates, follow these steps.
2. Also, ensure no 3^rd party firewall software is blocking ports to the game.
3. Next go into the game and click on the ‘Menu’ button in the upper left (while signed in).
4. Click on ‘Game Options’ and scroll to the bottom of the menu and toggle OFF and ON the ‘Enable cloud saving (requires sign-in)’ option. This will trigger the game to grab all your save progress from the cloud (which can take a few minutes).

If the above does not solve the issue. Try the following additional steps:

1. Launch 'Settings' and choose 'Apps'.
2. In the 'Search this list' option, type “Microsoft Ultimate Word Games”.
3. Click on the Ultimate Word Games icon and choose “Advanced options”.
4. Select “Reset”.
   • This can take up to 10 minutes to reset.
5. When done, Restart your computer from the power menu.