How to request Premium cancelation or refund?

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Windows

  1. Sign in here: https://account.microsoft.com/services
  2. Find the appropriate subscription on the list and click on the option that you need.
  3. If you need additional assistance, submit a ticket to our support team here.

iOS

  1. Go into your device settings.
  2. Tap on iTunes & App Stores.
  3. Tap on your Apple ID at the top.
  4. View Apple ID.
  5. Tap the Manage button under Subscriptions.

This should give you an option to turn off auto-renewal so your subscription will cancel at the end of your current billing period.

For more information regarding purchasing and managing auto-renewing subscriptions, please go here: http://support.apple.com/kb/ht4098. 
Running into a problem with your purchase? Please see Apple’s Report a Problem here: https://reportaproblem.apple.com/.

Android

  1. Open the Google Play Store on your device.
  2. Ensure the Google Account on the store is the same account that Premium was purchased with.
  3. Tap Menu > Account > Subscriptions.
  4. Find the Premium Subscription.
  5. Tap Cancel.

For more information regarding purchasing and managing auto-renewing subscriptions, please go here: https://support.google.com/googleplay/answer/2476088?hl=en&ref_topic=6046221&co=GENIE.Platform%3DAndroid&oco=1.

 Running into problems with your purchase? Please see the Google Play Help here: https://support.google.com/googleplay/topic/6046221?hl=en&ref_topic=3365269.

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