Error Code 121010 is an error that is related to your connection to our servers. If you are seeing Error Code 121010 in your game, follow the steps below to help resolve your issue.
Windows
- Open the Microsoft Store app on your device.
- Check for updates. These can be found by clicking the [...] in the top right hand corner > Downloads and updates > Get updates > Update all.
- Check Xbox Live Status. https://support.xbox.com/en-US/xbox-live-status. Ensure all services are ‘normal’.
- Open the Xbox App on your device: https://www.microsoft.com/store/productId/9MV0B5HZVK9Z. Ensure you are signed in.
- Go to your anti-virus or firewall settings to make sure that it's not blocking your game from accessing the internet. If your anti-virus/firewall has an app "whitelist", you will need to make sure your Xbox enabled games are on this list.
- Restart your device from the power menu.
- Relaunch game.
