I'm seeing an advertisement that is broken, inappropriate, or freezing.

If you come across an ad in your game that is broken, freezing, inappropriate, or in some way malicious, please follow the below steps.

Having a good game experience is important to us. Following these steps will help us quickly report and escalate ad issues to our team.

1. Review Microsoft’s Advertisement guidelines to understand how we monitor Ad quality and content (click here)
2. If the ad being reported violates (or may violate) Microsoft’s ad policy…
   
   
   • Please take a screenshot of the advertisement (screenshot steps can be found here)
   • Open a support ticket here and include as much information about your experience
     • The game you were playing, game version, device, operating system, how often you see the ad, and be sure to attach the screenshot

Thank you for your assistance in helping us make your game experience a pleasant one. We will do our best to resolve the issue as quickly as possible.