What do I do if I see Error Code 101?

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Error code 101 is an error that is related to your game's connection to our servers. Error code 101 occurs when your game cannot download the necessary information needed to play the game at that time. To clear error code 101, follow these steps.

 

iOS

Apple users on iOS 15 may experience Error 101 when trying to connect to Daily Challenges or signing into their account in Microsoft Solitaire Collection due to VPN connection errors. For more information about this experience and troubleshooting steps, click here. 

 

Windows

  1. Check to ensure you are connected to the internet.
  2. Open the Microsoft Store app on your device.
  3. Check for updates. These can be found by clicking the [...] in the top right hand corner > Downloads and updates > Get updates > Update all.....png
  4. Check Xbox Live Status. https://support.xbox.com/en-US/xbox-live-status. Ensure all services are ‘normal’.
  5. Open the Xbox App on your device. Ensure you are signed in.
  6. Restart your device from the power menu.
    • restart.png
  7. Relaunch game.

Android

  1. Check to ensure you are connected to the internet.
  2. Open the Google Play Store app on your device.
  3. Check if the app has any available updates.
    • Open the Google Play Store app Google Play.
    • Tap Menu Menu and then "My apps & games".
    • Apps with an update available are labeled "Update." You can also search for a specific app.
    • Tap "Update"

If these actions do not clear the Error Code 101, continue to the following steps.

  1. Check Xbox Live Status. https://support.xbox.com/en-US/xbox-live-status. You can visit this link from your mobile device, or from a computer. Ensure all services are ‘normal’.
  2. Restart your mobile Android device by powering off.
    • Hold down the power button (~30 seconds) until the device begins to restart 
    • You can also select [Restart] if the option is presented
  3. Relaunch game.

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