Error code 101 is an error that is related to your game's connection to our servers. Error code 101 occurs when your game cannot download the necessary information needed to play the game at that time. To clear error code 101, follow these steps.
IOS
Apple users on iOS 15 may experience Error 101 when trying to connect to Daily Challenges or signing into their account in Microsoft Solitaire Collection due to VPN connection errors. For more information about this experience and troubleshooting steps, click here.
Windows
- Check to ensure you are connected to the internet.
- Open the Microsoft Store app on your device.
- Check for updates. These can be found by clicking the [...] in the top right hand corner > Downloads and updates > Get updates > Update all.
- Check Xbox Live Status. https://support.xbox.com/en-US/xbox-live-status. Ensure all services are ‘normal’.
- Open the Xbox Console Companion App on your device. Ensure you are signed in.
- Restart your device from the power menu.
- Relaunch game.
