This article includes steps to resolve error code 1170000. Receiving error 1170000 means that Xbox Live couldn't sign in and usually means that there's an update available or Xbox Live services are down. Here are some steps to help:
Android/iOS
- Check for updates. These can be found in the store app on your device.
- Check Xbox Live Status https://beta.support.xbox.com/xbox-live-status to ensure all services are ‘normal’.
- Launch the Xbox app to verify that you're logged in.
- iOS: Xbox on the App Store (apple.com)
- Android: Xbox - Apps on Google Play
- Launch the game. If an error code box pops up do not click ‘try again’ or ‘cancel’ – just close and relaunch the app.
- Once relaunched there should be a pop up that says “{game} wants to use xboxlive.com to sign in’. Click ‘continue’. This should launch the Xbox live web page.
- Click ‘Sign in’. Sign in on this screen or click ‘continue’ if your information is already saved. This will bring up your Xbox Live profile.
- Click ‘Let’s Play!’.
**Known Sign-In Issue for iOS users on OS 14.5 or higher – UPDATE**
If you’re having issues signing into your game, our team has recently released a new build update that could resolve the problem. Please check for updates to see this fix.
For steps on how to update your game, follow the steps in this article: How do I check for game updates?
If you are still experiencing the issue after a game update, please submit a ticket here with details about your experience.
Windows
- Check to make sure you are connected to the internet.
- Open the Microsoft Store app on your device.
- Check for updates. These can be found by clicking the [...] in the top right hand corner > Downloads and updates > Get updates > Update all.
- Check Xbox Live Status. https://support.xbox.com/en-US/xbox-live-status. Ensure all services are ‘normal’.
- Open the Xbox App on your device: https://www.microsoft.com/store/productId/9MV0B5HZVK9Z. Ensure you are signed in.
- Restart your device from the power menu.
- Relaunch game.
